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Waterloo Region. Community Services Department - [Sunnyside Home]

Working for the Region of Waterloo offers the opportunity to work with a team of dedicated employees and elected Councillors. We provide innovative leadership and a variety of programs and services vital to creating an inclusive, thriving and sustainable community. The Region's commitment to service, integrity, respect, collaboration and innovation, creates an inclusive workplace where employees feel valued for the difference they make everyday. 

Position:  Manager, Community Programs

Region:  Cambridge & Area, Kitchener-Waterloo & Area


Manages the operation of community programs and services, specifically Community Alzheimer  Programs (including overnight stay and respite), supportive housing, homemaking services program, wellness centre, assisted living, and volunteer services, including policy and procedure development and implementation, administration and accountability for program budgets and service plans, supervision, and liaising with community partners.

Knowledge, Skills & Abilities Required: 

•Knowledge of health and geriatric services, dementia and other cognitive impairments,  best practices related to psycho-social health and the social determinants of health, seniors care and programming including adult day programs, supportive housing, long-term care, social work, recreation therapy, community resources,  assessment, program planning and evaluation, administrative policies and procedures, budgeting, and labour relations, normally acquired through a University Degree in Geriatrics, Health Administration, Nursing, Social Work, or a health related discipline, or equivalent, plus progressively responsible experience in health or community service management in a unionized environment.
•A tuberculosis (TB) test and annual influenza immunization are required.
•Knowledge of and ability to comply with policies/procedures; public health standards, guidelines, regulations and standards; and related legislation (e.g., privacy, housing, community services, health and safety).
•Knowledge of the aging process and related medical conditions, mental health, and dementia with ability to assess clients ongoing and contribute to the development of individualized care plans.
•Negotiation, analytical, and problem solving skills to manage the operation and development of community programs and services; plan and develop proposals and service plans; prepare and administer program budgets; classify and organize work; develop staff roles; and select staff to achieve goals and objectives.
•Leadership, human relations, facilitation, and presentation skills to manage, develop, motivate, and support staff in achieving objectives; establish and maintain effective working relationships with all levels of staff, community agencies, other government agencies, and the public; conduct presentations and community outreach (including with the media); promote the program and Division; provide program advocacy; respond to questions and complaints; and participate as an effective team member.
•Ability to read and critically review various journals, books, newsletters, charts, correspondence, reports, and program directives to stay current. Ability to write reports, proposals, charts, forms, newsletters, and correspondence.
•Computer skills using software such as Microsoft Word.
•Must provide an acceptable Police Vulnerable Sector Check (Level 3).
•Ability to participate in an official standby/on-call rotation to respond to legislated or time sensitive demands beyond regularly scheduled work hours.
•Ability to travel to locations within Waterloo Region.
•Ability to support and demonstrate the Region’s values.

Salary:  $91,855.40 – $114,823.80 per annum

Terms of Employment:  Full-time

Deadline for Application:  Friday, April 28, 2017

How to Apply:  

Please apply online, by the closing date Apr 30, 2017 quoting competition number 2017-1285, or drop off your resume to the Region of Waterloo, Citizen Service Associate desk located on the main floor at 150 Frederick Street, Kitchener, ON N2G 4J3.

We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.

The Region of Waterloo is an equal opportunity employer committed to diversity and inclusion. We encourage qualified applicants to apply and will accommodate the needs of qualified applicants under the Human Rights Code in all parts of the hiring process.

Alternate formats of this document are available upon request. Please contact the Service First Call Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.

Click here to view the job description pdf file.

The Regional Municipality of Waterloo, 
Human Resources Department
150 Frederick Street, 3rd Floor, 
Kitchener, Ontario N2G 4J3 

Location:  Region of Waterloo

Profession Type:  Management

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