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Waterloo Wellington Local Health Integration Network

We connect you with care, at home and in the community, and better connect your health system together to improve your care experience.

We listen to you and your care team and invest $1.1 billion annually in the local health services you need. This includes hospital care, long-term care, mental health & addictions, home & community care, community support services, and primary care (your family doctor or nurse practitioner). We then hold these providers accountable to ensure quality care and value for your money.

We also work closely with public health to prevent illness and improve the health of all residents, helping more people to have equitable care experiences regardless of gender, location, socioeconomic status, and more. This especially includes our local Francophone, Indigenous, and newcomer residents.

We are a community leader - working together with police services, municipalities, school boards, businesses, associations, and others to improve the overall health and wellbeing of residents across Waterloo Wellington.

We are a team of nurses, doctors, and other health and business professionals, passionately committed to delivering exceptional care and improving the patient experience. 

Position:  Care Coordinator

Region:  Cambridge & Area, Kitchener-Waterloo & Area, Guelph & Wellington

Description:  Reporting to the Manager of Client Services, the incumbent will be responsible for:

  • conducting eligibility and service needs assessments for clients referred to CCAC for in home or placement services;
  • developing, initiating and co-ordinating individualized care plans for eligible clients, and providing ongoing resource management and discharge planning as appropriate;
  • conducting alternate planning for non-eligible clients, and providing program interpretation/education to hospital and community agency staff, long term care facilities, physicians, clients and families;
  • performing other duties as assigned. 

  • Knowledge and application of case management principles and practices acquired through membership in good standing, with the appropriate college, as a Registered Nurse, Occupational Therapist, Physiotherapist or Speech Language Pathologist, or membership in good standing with the College of Social Work, with a degree at the Master’s level. 
  • Proven skills in the areas of case management, assessment, communication, interviewing, problem solving, interpersonal and leadership within a team based setting is required. 
  • Minimum of one year of community care coordination and/or hospital care coordination experience is preferred. 
  • The ability to work independently in a highly organized manner is required. 
  • This position also requires proficiency in the use of a personal computer in a windows networked environment, using Word and database software. 
  • The ability to travel throughout Waterloo Region and Wellington County is required. Fluency in French language preferred. 

Salary:  TBD

Terms of Employment:  TBD

Deadline for Application:  Friday, October 27, 2017

How to Apply:  This position may be required to provide relief at other CCAC locations or teams as needed and may be part of the on call rotation as per the provisions of the ONA collective agreement. 

WWCCAC strives to create a respectful, accessible and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at for assistance. 

If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements to Human Resources (e-mail: ). We thank all applicants in advance; however, we will be communicating only with those selected for an interview. 


Profession Type:  Nurses (NP, RN and RPN)

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