Health News For Waterloo Wellington

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Friday, November 02, 2018

Waterloo Wellington L H I N & Kitchener-Waterloo Multicultural Centre Launch Interpretation Services for Patients

Waterloo, ON – Residents
across Waterloo and Wellington who have a limited ability to speak English or
French will now have access to professional interpretation services when they
require specific health care services.

In addition to improving communication, the Waterloo
Wellington Local Health Integration Network (L H I N) anticipates
that interpretation services will improve the patient experience, as well as
the health outcomes of thousands of local residents, many who experience health

This joint initiative of the Waterloo Wellington L H I N
and the Kitchener-Waterloo Multicultural Centre was announced on Friday,
November 2 at a launch event at the Centre.

Funding for this initiative is being provided by the Waterloo
Wellington LHIN; and, services will be arranged through the KW Multicultural
Centre in partnership with Immigrant Services Guelph Wellington and Access
Alliance Language Services.

Interpretation services will be available at no cost when
residents go to their family physician, or when they access mental health and
community support services anywhere in Waterloo Wellington. Health care
providers will have fast, easy access to interpreters who can provide interpretation
services either in-person or over the phone.

In-person interpretation will be available in approximately
50 languages. Interpretation over the phone will be available in approximately 140
languages. To access services, family physicians or clinicians will simply need
to contact the Kitchener-Waterloo Multicultural Centre at 519-745-2593 to
arrange interpretation services for their patients.


“Understanding a health care diagnosis and care plan is
incredibly important to a person’s health and wellbeing. This can be more
challenging for a resident who does not speak fluent English or French. By
providing interpretation services, we can reduce health inequities and improve
the health of residents and their families in our community. We’re proud to be
partnering with the Kitchener Waterloo Multicultural Centre on these much
needed services.” – Bruce Lauckner, Chief Executive Officer of the
Waterloo Wellington L H I N

“This is great news for our region. We know this will
improve health outcomes, reduce costs and enhance the ability of health care
providers to serve limited-English speakers. Launching this service with our
partners is an honour.” – Lucia Harrison, Chief Executive Officer of the
Kitchener-Waterloo Multicultural Centre

“As a medical provider, I depend on being able to
communicate with my patients in order to ensure the highest standard of
diagnosis and treatment. Beyond helping newcomers get the care they need, the
use of interpretation leads to less ordering of costly investigations, better
medication selection, fewer side effects, and less emergency room visits. This
leads to better health outcomes and less overall costs to the system. I am
pleased that the Waterloo Wellington LHIN has taken a leadership role in ensuring
that our health system is flexible and accountable to all users, and I am
thrilled that the high-quality program at the Kitchener-Waterloo Multicultural
Centre will be the local lead agency.” – Dr. Mike Stephenson,
Sanctuary Refugee Health Centre


Over the past decade, the Waterloo Wellington L H I N
has worked to significantly improve the quality and availability of local
health care. Now, we’re focused on making it easier. Easier for you to be
healthy. Easier for you to get the care and support you need. Easier for you
and your family to live the healthiest lives possible.

We connect you with care, at home and in the community, and
better connect your health system to improve your care experience. As a crown
agency of the Government of Ontario, we invest $1.1 billion annually in
local health services to improve the health and wellbeing of the almost 800,000
residents we serve across Waterloo Wellington.


Learn more about the L H I N:

Learn more about the Kitchener-Waterloo Multicultural


Connie MacDonald

Executive Lead, Patient Experience, Communications & Community Engagement,

Waterloo Wellington LHIN 519-748-2222 ext. 3235

Lucia Harrison, Chief Executive Officer

Kitchener-Waterloo Multicultural Centre 519-745-2531

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