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Program: Consumer Protection Ontario  
Organization: Ontario. Ministry of Government and Consumer Services
Phone Numbers: 416-326-8800
Toll-Free: 1-800-889-9768
TTY: 416-229-6086 or 1-877-666-6545
Fax: 416-326-8665
c/o Ministry of Government and Consumer ServicesConsumer Services Operations Division
77 Wellesley St W, PO Box 450
Toronto, ON
M7A 2J6
Intersection: Bay St and Wellesley St W
Location: Toronto (Old Toronto)
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Mon-Fri 8:30am-5pm
Service Description: Advice and information to consumers regarding their rights and responsibilities in the marketplace * answers telephone inquiries and mediates written complaints between consumers and businesses * provides information to consumers and businesses * inspectors visit businesses to help them comply with consumer laws * conducts investigations and may prosecute violators * addresses sectors such as cemeteries, motor vehicle repairs, health and fitness clubs and collection agencies * consumer guide to funeral, burial and cremation services on website * monitors the marketplace to identify emerging scams and trends

Fees: None
Application: Call, write, email or file an online complaint
Languages: English * French
Language Notes: French reception, programs, publications, and website
Area Served:
See Also: Government Services - Appeals and Complaints

This information was last completely updated on April 17, 2018

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Updated April 17, 2018
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