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TorchLight also operates the TeleCheck-Dufferin program, a daily call-out check-in service that supports the safety of older adults who wish to live independently in their homes. Calls are delivered Mon-Sun, beginning at 8.30 am, including statutory holidays, by a team of volunteers and staff.

Organization: TorchLight - Distress Line  
Phone Numbers: Distress Line 519-821-3760
TeleConnect Call-Out Program 519-821-3761
Toll-Free: Distress Line 1-888-821-3760
Fax: 519-821-8190
PO Box 1027
Guelph, ON
N1H 6N1
Accessibility Notes: telephone-based service
Family Day: 24 hours
Good Friday: 24 hours
Victoria Day: 24 hours
Public Contacts: Cheri Herdman - Volunteer Coordinator
519-821-3760 ext 215 *
Judith Rosenberg - Community Development Coordinator
519-821-3769 ext 213 *
Service Description: Telephone listening service providing support for individuals experiencing life challenges.

Compassionate active listening and response for people who may be feeling isolated or confused. Volunteers provide confidential, solution-focused response and assessment of crisis with intervention only when required.
  • support for people who are experiencing distress about their circumstances
  • referral to community services
  • training provided for volunteers on listening and communication skills, solution-focused conversation, and assessing high risk situations
  • suicide intervention / prevention when required


Fees: None
Application: Distress Line: Call for assistance
TeleConnect Call-Out Program: Referrals can be made and profile designed with Cheri Herdman, Volunteer Coordinator, 519-821-3761 ext 215
Eligibility / Target Population: Clients: People living with circumstances that may be causing distress, feelings of loneliness, isolation and confusion, and suicide thoughts and behaviours

Volunteers: Individuals 18 years and older
Languages: English
Area Served:
Dufferin County ; Guelph ; Wellington County  
See Also: Crisis Intervention
Crisis Lines

This information was last completely updated on February 26, 2018

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© 2019, The People and Information Network (PIN)

Updated February 26, 2018
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