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Program:
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Utility Bill Help
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Phone Numbers:
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519-575-4400
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TTY:
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519-575-4608
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Address:
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150 Frederick St
Kitchener, ON
N2G 4J3
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Intersection:
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Frederick St and Weber St E
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Location:
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Kitchener (City Commercial Core)
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Accessibility:
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Wheelchair Accessible
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Service Description:
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Financial assistance to help people on social assistance and in low-income households pay their utilities bills
Ontario Electricity Support Program - Ongoing reduction on electricity bill
Low Income Energy Assistance Program (Gas/Heat) - One-time grant for Union Gas or Enbridge Gas customers who have received a disconnection notice
Waterloo Region Energy Assistance Program (WREAP) and the Low Income Energy Assistance Program (Electricity) - One-time grant for electric utility customers who are behind on their bills
WREAP application locations:
- 20 Weber St E, Kitchener
- 150 Main St, Cambridge
- 99 Regina St S, Waterloo
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Application:
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Ontario Electricity Support Program: call 519-883-2100 * Ontario Works and Ontario Disability Support Program recipients must contact their case worker to apply
Low Income Energy Assistance Program (Gas/Heat): Call 1-855-487-5327 to apply * Kitchener Utilities customers must call 519-883-2100 for assistance
WREAP: call 519-883-2100 (option 1) or visit application office * must speak with utility provider about bill payment plan before applying
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Eligibility / Target Population:
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People who are receiving social assistance or live in low-income households * must meet income requirements
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Languages:
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English
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Area Served:
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Waterloo Region
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Last Updated:
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6/12/2025
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Service Profile Web Address:
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eng/displayService.aspx?id=213910
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